What is GDPR?
The General Data Protection Regulation (GDPR), which comes into force on May 25th, 2018, aims to protect the fundamental right to privacy and the protection of personal data of European Union (EU) citizens.
This regulation affects any entity (including websites) that processes EU citizens’ personal data. Whether or not you or your business is located in the EU, if you have EU site visitors, or if your marketing campaigns target EU citizens, this affects you.
In addition to the GDPR, this policy is made pursuant to the Privacy Act 1988 (Cth.) (as amended) and the Australian Privacy Principles and sets out how Cassowary Coast Independent News (CCIN) manages the personal information of individuals who have a commercial or non-commercial relationship with CCIN.
We at CCIN, receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose your personal information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only
Our website is hosted on the WordPress platform. WordPress provides us with the online platform that allows us to sell our products and services to you. They store your data on secure servers behind a firewall.
All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We at CCIN use only PayPal to ensure our clients are protected by PayPal’s security practices. When you use our shopping cart for on line purchases, only PayPal can see your credit card numbers or details. It is not retained on the site nor visible to CCIN management, employees, contractors, or web design personnel. To read PayPal’s Privacy Statement regarding GDPR; https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Do we share or on-sell your contact details?
We at CCIN have a strict policy regarding this, that no information will be forwarded or on-sold to another entity for profit or gain. Your contact details are only used in house, to further care for any of your needs or requests. When you subscribe to CCIN, the email address used to log in and receive your subscription is only used to email and contact you regarding updates, renewals, your requests and or important communications.
How do we communicate with site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please write to us firstname.lastname@example.org
or send mail to: Management; CCIN – 72 Butler St, Tully, Qld. 4854.
Clearly outlining your request.
To withdraw your consent is to withdraw your subscription, with no refund.
We can delete all traces of your data on site and/or email you a copy of any data held on request. This is done manually and if requested, the data can be emailed directly to your nominated email address within 5 working days.
* However, you can unsubscribe from marketing emails at any time by contacting us by email or letter and outlining advising your request.
Access to your personal information and your contact details information
You have a right to request access to personal information that CCIN holds about you and to have this corrected if there is an error.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com or send mail to: Management; CCIN – 72 Butler St, Tully, Qld. 4854.
We can amend your data on site and email you a copy of any data held. This is done manually and if requested, the data can be emailed directly to your nominated address within 5 working days.
You may make a complaint alleging a breach of your privacy or refusal by CCIN to provide access to personal information.
The complaint may be made in writing and despatched either by email to firstname.lastname@example.org or post to Management; CCIN – 72 Butler St, Tully, Qld. 4854.
Alternatively, you may make a complaint direct to the Office of the Australian Information Commissioner (OAIC). A complaint to the OAIC will, in most cases and subject to the OAIC agreeing to investigate the complaint, be referred to the CCIN to get its side of the story first before the OAIC investigates further.
Upon receipt of a complaint, CCIN will thoroughly investigate the complaint and direct any further requests for information to the complainant within 14 days after receipt.
Within 28 days of receipt of any complaint, the CCIN will prepare and forward a response to the complainant and propose a resolution of the complaint if deemed appropriate.
If a complaint is able to be resolved between a complainant and the CCIN, then the terms of resolution will be recorded in writing, signed and dated by the parties and if required provided to the OAIC.
If a complaint is unable to be resolved between a complainant and the CCIN, then the CCIN will refer the matter to the OAIC for investigation and resolution.
It is our aim to provide and supply the latest news for and of the Cassowary Coast to its residents and visitors. It is not the policy of CCIN to on sell and/or, share your personal email address or phone number with anyone for profit or gain.