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Confidentiality

27/August/2021

Confidentiality is one of the Tully Support Centre’s (TSC) fundamental principles. It is extremely important in the work that we do every day. You could say confidentiality is the currency that allows us to work in our community.

Confidentiality does not just refer to what is said in a counselling or support session. It also means we would not discuss with anyone that you had even come into the centre. This is your right to privacy and confidentiality when accessing the services of the centre. It is hard enough to ask for assistance without having to worry about someone talking about you for accessing that assistance. 

It is also important to understand that the staff at the centre will not talk about any community member accessing a service with anyone inside or outside the centre. This includes friends and family.

Members of the community can rest assured that their information is kept private and any information that we need to collect about you, will be kept secure in a lockable filing cabinet.

The only time we would discuss your personal information is with your written permission. This is normally to another organisation (referral) that can provide a service, which we cannot. However, you have the right to say no to your information being provided.

However, there are legal limits to confidentiality.

If you make a threat against yourself or someone else, or if the safety of children is involved, we may need to contact the police, mental health, or child safety, to protect yourself or another person. But this very rarely happens.

Remember the TSC is here to help, and the information we do collect is done so to ensure that we are able to assist you in the best way possible.

The Tully Support Centre is funded by the Queensland Government and services communities throughout the Cassowary Coast. 

The Tully Support Centre is located at 54 Bryant Street in Tully, with opening hours Monday, Tuesday, and Thursday from 9am to 1pm and 2pm to 4pm, and Wednesday 9am to 1pm and 2pm to 6pm.

To register your interest or for more information about groups and other services, please call 40 681 004, check out the Tully Support Centre online at www.tullysupportcentre.com.au or follow us on Facebook “Tully Support Centre Inc.”.

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